WARRANTIES:
All parts are covered by the limited warranty extended by our manufacturers. Parts returned for warranty claim will be exchanged or credited at our option. Discount Converters, Ltd. or our manufacturers will not honor warranty requests due to shipping damage, improper handling, improper installation, abuse, neglect, or accidents. Warranty claims apply to parts only, and do not cover labor, installation, towing, or any other charges. For further information see our page on warranties.
PRICES:
All prices are subject to change without notice.
FORMS OF PAYMENT:
CREDIT CARDS: We accept Master Card, Visa, American Express, and Discover Card.
OPEN ACCOUNTS: We offer open accounts for our commercial dealer customers. If you wish to open an account please contact our accounts receivable department and we will fax you an open account form to complete and return.
CASHIERS CHECKS AND MONEY ORDERS: Please make checks payable to "Discount Converters Ltd.."
WIRE TRANSFERS: Customers wishing to do business by wire transfer, including overseas and international accounts, please contact us, 713-722-9212, for wiring instructions.
SHIPPING:
All shipments will be sent via ground, unless other service is requested. Most standard sized orders are shipped same day by UPS. Overnight, two or three day delivery is also offered at an additional freight charge. If these services are requested the applicable freight charge will be added to your invoice. For most standard sized converters there is a nominal freight charge of $4.99. Some converters are considered "OVERSIZED" by UPS and do not fall within the $4.99 guidelines. These units are subject to higher freight charges for ground service. These converters are so noted in the detail section of each part number. If you have any questions about shipping please call our sales department, 888-651-0770, for clarification.
SHIPPING PROBLEMS:
Please inspect your shipment carefully before signing for the package. Please note with carrier any problems or damages with order. All claims for shipment damage is to be made with shipper. If the package is in good condition, and has concealed damage please notify shipping company and Discount Converters Ltd. immediately upon opening. KEEP ALL PACKAGING, INCLUDING SHIPPING CARTON. DO NOT return damaged items without prior authorization.
RETURNS:
All returns are subject UP to a 20% restocking charge. Please call for an (RGA) Return Goods Authorization before returning any item. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION! All items returned must be in unused, new condition and in the original packaging. Lost or damaged parts cannot be exchanged or refunded. There are No Refunds or No Returns allowed on Special Order Manufactured Converters. Any authorized return must be sent freight prepaid to: Discount Converters Ltd., 6823 Fulton St., Houston, TX 77022. After an inspection of the returned parts a refund will be issued by the same method of payment used for the original purchase, within 10 working days from receipt of returned goods. Freight Charges and any applicable sales taxes are non-refundable. NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS FROM DATE OF PURCHASE.
CUSTOMER PRIVACY POLICY:
Our privacy policy covers the collection, use, and disclosure of personal information that may be collected by our website anytime you interact with our company, such as when you visit our website, when you purchase our products and/or services, or when you call our sales or support associates. Your privacy is a priority and we go to great lengths to protect it.
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and/or services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest announcements, updates, special offers, and events that you might like to hear about.
Collection and Use of Your Personal Information
When you interact with our website, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, contact preferences, and your credit card information. We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our website, products, and services are of most interest to you.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve our current products/services.
Except as described in this statement, our company will not disclose your personal information and its controlled subsidiaries and affiliates without your consent. We do not sell or rent your contact information to other marketers or partners.
Security We Use to Protect Your Personal Information
We take precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Contact Us
If you have questions or concerns about our Privacy Policy, please contact a support associate. 1-888-651-0770
